Refund Policy

01The refund window

You can ask for a full refund within 14 days of a payment, and we will refund everything you paid for that membership year. No reason is needed and there is nothing to work out: you either asked inside the window or you did not.

After 14 days all sales are final. Your membership then runs to the end of the year you have paid for, and no refund is issued for the part of it you do not use. We do not pro-rate, and cancelling part way through a year does not produce a partial refund.

02How to ask for a refund

Email info@paweddingguide.com and say you would like a refund. Include your business name and the email address on the account so we can find you. The date we receive your email is the date we go by, so send it inside the window even if you want to talk about it afterwards.

We will reply confirming it. If you have not heard from us within one business day, send it again or use the contact form, because something has gone wrong at our end rather than yours.

When a refund is issued your listing comes off the directory and your account access ends, because the year it paid for has been returned.

03Cancelling after the window

You can cancel at any time. Outside the 14-day window cancelling is not a refund, it is switching off the automatic renewal: no further payment is taken, and your listing stays up for the rest of the year you have already paid for.

That is almost always what people want, and it is worth being plain that the two are different things:

• Stop it renewing. Nothing more is charged. Your listing runs until the end of the current year and comes off then. Nothing is refunded, because nothing is being returned.
• Take it down now. We will remove the listing whenever you ask. Doing it early does not create a refund for the remaining months.

Email info@paweddingguide.com for either, and say which one you mean. If you do not say, we will stop the renewal and leave your listing up, which is the one that can still be changed afterwards.

04Getting the money back, and chargebacks

How long it takes

Refunds go back to the card that paid. Allow 5 to 7 business days for it to appear, which depends on your bank rather than on us. If it has not arrived after 7 business days, write to info@paweddingguide.com and we will chase it with our payment processor and send you the reference.

Please write to us before you dispute a charge

If you raise a chargeback with your bank or card issuer instead of contacting us, our payment processor charges us a dispute fee whichever way the dispute is decided, and we pass that fee on to the member who raised it. We may also suspend the account while a dispute is open.

We would much rather you emailed. Inside the window you get everything back and it is faster than a dispute; outside it, a chargeback does not change the answer and costs you the fee as well.

05Memberships are not transferable

A membership belongs to the business that bought it. Listing visibility, the plan’s allowances and account access cannot be transferred to another person or another business, and a refund is issued only to the original purchaser and only to the payment method on file. If a listed business is sold, write to us and we will sort out the account with the new owner rather than having the membership quietly change hands.

06When we end a membership

We may end a membership for a breach of the Terms of Use, and in that case there is no refund whether or not you are inside the window. That covers the things the Terms already name: false or misleading listing content, content that is not yours to publish, discriminatory conduct toward a couple, and abuse of the review system.

If we end a membership for any other reason, including a decision of our own that has nothing to do with your conduct, we refund the unused part of the term whether or not you are inside the window. That is the one place a part-year refund is issued, and it is there because taking a listing down mid-year would otherwise be us keeping money for something we stopped providing.

07We do not guarantee results

A membership buys a listing, its placement in the directory and the features on your plan. It does not buy a number of inquiries or bookings, and outside the 14-day window we do not refund a membership because it did not produce as many as somebody hoped. Nothing on this site claims a multiplier or a percentage improvement, and if you ever see us claim one, tell us and we will take it down.

What we will do is help. Write to info@paweddingguide.com and we will go through your listing with you: the photographs, the starting price, the categories you are in and the markets you have bought are the four things that move results, and most listings that are quiet are quiet for one of those reasons.

08Changes to this policy

We may change this policy. Active members will be told by email and the “Last updated” date at the top of this page will move. A change does not apply retroactively: the refund terms that applied when you bought or last renewed are the ones you keep for that term.

09Contact us

Anything about a refund or a cancellation goes to info@paweddingguide.com, and we aim to answer within two business days.